Return and refund policy

Return and Exchange Policy
 
In our store, we always strive to satisfy our customers and ensure a unique shopping experience. We are committed to applying the e-commerce laws and regulations of the Kingdom of Saudi Arabia.
 
Return and Exchange Period
 
• Customers have the right to return or exchange a product within 7 days from the date of receiving the order.
 
• In the event of a manufacturing defect or a product not conforming to specifications, returns or exchanges are permitted without time limits, provided the condition is ed with photos or a video.
 
Return or Exchange Request Procedures
 
1. Contact customer service via email or WhatsApp within the specified period.
 
2. Provide us with the order number and photos of the product (if any problems or defects are found).
 
3. Return the product in its original packaging via approved shipping companies.
 
Shipping Costs
 
• If the reason for the return or exchange is a store error or a product defect, we will bear the full shipping costs.
 
• In other cases, the customer bears the round-trip shipping costs.
 
Refunds
 
• The amount will be refunded using the same payment method used by the customer, within a maximum period of